Autoupdate via Ricoh ESA Device Manager
We are using the same config file on 2 production servers running autostore workflow 6. Our Ricoh ESA licenses are distributed across both servers. Because we have different menus on the Ricoh ESA...
View Articlericoh mfp on a fiber wan - no longer scans
I have a client that has a centos 6.2 server. They have 5 seperate offices. They use a Sonicwall with VPN's to communicate back to the server. Each location has pc's running xp's and they have various...
View ArticleActive Directory Authentication & RightFax
if using Active Directory for Authentication, is it possible to pass those credentials to the RightFax route component? thanks.
View ArticleHow to add customer logo on device panel
I find in forum information how to change logo. information at Started by Marcin Kedzierski, 14 Oct 2009, but this solution not working in Autostore 6. Can you give information how to change logo on...
View ArticleAuthentication Script to pass to AD?
Right now we have a customer that has several Ricoh devices that they authenticate through AD and we are passing that information to the Directory Services component to determine their "Home...
View ArticleUsing CSV as database?
A customer is using a CSV file as sort of a database. I need to read the values from the csv file based on customer name. I have sort-of a working model but ran into a snag. Config file: 2 fields....
View ArticleObtaining Value and Display from DB Lookup
Is there a way to capture both the Value and Display when using DB Lookup? I need the value, which in this case would be something like ID, to pass to another DB Lookup field. But, I need the...
View ArticleESA 6.1.12
Hi I was installing AX6 today on a MP C3503, i have download all the uppdates and install them. On the MFP we are using ESA 6.2.12 and we are trying to scan 2 side documents it´s but it´s not working,...
View Articlebatch scanning
I have a user who requires to "batch" scan document sets. By that, until told otherwise all documents are considered to be part of the same document set. They route their documents through the use of...
View ArticleClik here to view.
What does the RRT ~USR::NextStep~ do and where to select it from
Hello, I am new to AutoStore and have question regarding the runtime replacement tag named, ~USR::NextStep~ , shown in the attachment. Can someone please tell me what this tag is, what does it do...
View ArticleClik here to view.
How to get 3rd party ODBC or JDBC driver to show up in AutoStore
Hello, I am trying to connect from AutoStore to a 3rd party database but don't know how to get 3rd party driver to show up while adding new data source from Autostore. I have installed 3rd party ODBC...
View ArticleClik here to view.
Alphabetical order of buttons
Is there a way i can order the forms/items -- in reality buttons on which user presses after deciding on location where he/she/it would like to scan to so they appear in alphabetical order. Thnx for...
View ArticleClik here to view.
Clearing certain fields after scanning
I have a form that asks the user for certain information and then once they scan, they want to keep certain fields populated but others cleared out. The fields that need to be cleared are "String...
View ArticleRemove double spaces
If I have 3 fields(Filename, choice 1, choice 2) and I use these fields to build a filename, it would come out like "Filename choice1 choice2.pdf" However, if I don't select anything for "Choice 1"...
View ArticleEquitrac PCC 4.2 error: The device 501 does not exist on the print server
Hello, I am new to Equitrac PCC. Getting error, "The device 501 does not exist on the print server" on Equitrac express when try to release job from PCC on MFD (Ricoh MP 5002), nothing is printed and...
View Articlehow reference/get String list value from form to Knowledge Package Loader...
Hello, I have a form which have String list, how can I get this list selected value and writer it to the Knowledge Package Loader's Document Writer? Thanks
View Article3503 crashes AS5 server
The 3503 is listed as supported with AS6, but I have 2 MPC3503 that are running fine with AS5. Customer purchased another MPC3503 and as soon as I start the Autostore client on the new MPC3503, the...
View ArticleNoob Question - Multiple Menu Items to Different Routes
Rank beginner here so please excuse this question for being so naive - but is it possible to have two menu items display side by side on the Ricoh console panel where one scans to a folder and the...
View ArticleReuse Rejected Files
Hello, I install a scan to folder process with a Ricoh componement. I configure a folder for rejected file. My customer see some file in the folder. After some search, the problem is a temporary...
View ArticleConnecting to a CSV file on a UNC path with AS7
Hi all, I am working on what should be simple... but it is somehow being difficult. I need to connect to a share on a remote server to use a CSV file containing a selection list. I was going to use...
View Article