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NSi Position with AutoStore and Ricoh’s MPC301-C305 Devices

August 23, 2012, 12:38 pm
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August 23,2012



The purpose of this statement is to clarify NSi’s position regarding AutoStore and the Ricoh MPC301-305 devices.



NSi AutoStore and the Ricoh ESA Component

NSi AutoStore offers support for over 100+ Ricoh devices with the Ricoh ESA component.  On June 11, Ricoh Americas expanded its lineup of A4 MFPs with the new color Aficio MPC305 and the monochrome MPC301SPF.  These new devices have a smaller front panel, 4.3”.  After careful analysis by the NSi Engineering team it has been determined that the level of effort required to support these new models with the reduced front panel would require significant changes to AutoStore which are not planned in the current roadmap.  Therefore, at this time, NSi will not be incorporating these models in the list of supported devices.

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Single Sign On through SafeCom

November 27, 2012, 1:58 am
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Hi,

How do I set up "single sign on" through SafeCom in AS6 Foundation?
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SingleSignOn using Ricoh Integrated Services - StreamLine NX 2.x

December 7, 2012, 9:54 pm
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Hi,

is it possible to use SSO with the Ricoh Integrated Services - StreamLine NX 2.x like the SSO with RICOH CAP or CAC ?
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Ricoh ESA Device Manager with new GWNX SDK/J 10.x (MP C3002)

December 7, 2012, 10:39 pm
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Hi,

is there a known problem or limitation with Ricoh ESA Device Manager and the new GWNX SDK 10.x (MP C3002) devices ?

When I try to install the xlet the status jumps from checking, to install and starting in less than 3 sec and if I check the xlet is not installed.
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White screen

January 9, 2013, 7:25 am
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I have a problem with a client.

We have Autostore 6 with all the latest updates installed on a Windows 7 workstation. In Autostore we have a simple flow with pdf/excel/word via scan-to-mail.

My client have problems with the display on the Ricoh MP C3001 going all white, it just freezes, when trying to use Autostore. Usually it works if we restart the MFP but it is still not an option in the long run.

Anyone have any idea?
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many différent Process in the same screen

January 11, 2013, 7:24 am
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Hello all,

I want to create 4 buttons one my Ricoh MFP, 4 different process (very different : one with OCR, one with a specific file format, ...). I search the "best practices  for do that, and I don't find any documentation about that :)

If you have a sample, it's best for me of course :)

(I work with AutoStore 6)

Thanks for your help !

Faro
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bad scanquality scan to pdf but good quality with abby?

April 23, 2013, 8:17 pm
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hi all.
we've just received a new printer envioment for our company with Aficio MP C3002 and Aficio MP C4502 Printers.
we've also upgraded our nsi software fom 5.x to 6.x.
now there is the problem that scans which are directly created to pdf have very poor quality compared with the old ricoh printers we have.
the only way to gain quality at the moment is to scan everything to mtiff and convert the files with abby fine reader, which takes very long when a few users scan 30+ pages.

does somebody have a advise for me, how to solve  my problem?

regards,
paul
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AS5 with cac/piv3 on MPC6001 & MP7001

April 26, 2013, 9:51 am
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I have AS5 on a 2003 Server.

I have installed the Autostore client on 60+ Ricohs a mixture of MP4001 & MP5001.

There are 2 devices I'm having problems with, MP7001 & MPC6001. After rebooting the device, user is able to login with PIV card select the Autostore client and the menus show up on the panel. After about 5-10 minutes, the same user logs in with PIV card, enters pin, selects the Autostore client, but is now prompted for the network username & password.

the argumet I have on the dalp file is -a cap and it seems to work for the MP4001s & MP5001s

Has anyone seen this behavior?
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Updating Menus on a Large Fleet of Ricoh Devices

May 7, 2013, 7:53 am
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A Ricoh customer has a large fleet of devices, over 200 Ricoh MFDs.  They have been upgraded to AutoStore 6.0.  If Service Pack 1 is installed and all of the corresponding components are updated (Ricoh ESA, AutoStore Frameworks, ect), what is the best practice as to the number of menus that should be updated at one time?  The customer would like a new form added but wants to limit the amount of time it takes to deploy to the new menu to the entire fleet.

Thank you for answering.

Ben
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Sharing Forms Among Ricoh Devices

May 13, 2013, 5:06 am
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Is there a way to share forms among Ricoh devices WITHOUT authentication?
I need to set up 50 groups for some specific tasks and I have 3 additional forms that I would like all groups to share.  I know I can copy and paste among groups but wanted a more simplified approach if possible.
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Auto load form on start

May 14, 2013, 5:50 pm
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Hello.

I'm pretty new in AutoStore.

I need to set up a Ricoh Aficio MP 6002SP for AutoStore Workflow 6.

Is it possible to do so when you start auto store on the machine that go directly into a specific Form?
or is it possible to create an icon on the home screen to a Form?

\Jonas Wiwe
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newer devices with AS5

June 11, 2013, 5:34 am
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are all devices supported under AS5?

or do we have to upgrade to AS6?

thanks.
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SSL encryption between MFP and server?

August 1, 2013, 10:12 am
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I figure this can be done between the Ricoh ESA and the AutoStore server, but I don't remember seeing any instructions on it. Is there such a document?
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Canceling Scan Job

August 12, 2013, 11:52 pm
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Hello, i am using NSI6 with a Ricoh MP C300. If i have a Paper Jam in the Document Feeder, i will not be able to Cancel the Scan Job after removing the Paper from the ADF. There ist no Icon on the Touch Panel and the "Cancel" an "Stop" Button on the Display will nicht work. Have you any Solution for me? My Customer will not put the missed Pages on the Scanner again. He will scan all Pages together in on Job. Thanks for Help. Torsten
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Error in ESA Device Manager

August 18, 2013, 9:43 pm
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Hi,

I get the following error in Device Manager: (Image attached)

Any ideas?

The machines are the new 03's. In this case 4503's.

Thanks.

Attached Images

  • ESA Error.png
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Error starting Ricoh Device Manager

August 26, 2013, 11:09 pm
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Hi,

on a customer installation we cant start the device manager anymore.

we get a visual c++ Error message and the following in the win-logs.

Any ideas? wich visual c++ version is needed so we can reinstall...

Thanks


Name der fehlerhaften Anwendung: RicohDeviceManager.exe, Version: 6.0.2.0, Zeitstempel: 0x4f80a779
Name des fehlerhaften Moduls: rxop.dll, Version: 0.0.0.0, Zeitstempel: 0x4f552876
Ausnahmecode: 0x40000015
Fehleroffset: 0x00f695cd
ID des fehlerhaften Prozesses: 0x668
Startzeit der fehlerhaften Anwendung: 0x01cea306375f1700
Pfad der fehlerhaften Anwendung: C:\Program Files (x86)\NSI\AutoStore Express\Distributables\Ricoh ESA\RicohDeviceManager.exe
Pfad des fehlerhaften Moduls: C:\Program Files (x86)\NSI\AutoStore Express\Distributables\Ricoh ESA\rxop.dll
Berichtskennung: 7a4c9082-0ef9-11e3-93f1-005056bd5f59
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replace values in script

September 9, 2013, 3:26 am
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I had scripting in the Konica Minolta the basically looped through all the fields to replace for specific characters.

Is there something similar I can do for vbs scripting?

It looks like I have to name each field with:
field1 = Form.GetFieldValue("field1")

'replace invalid characters
newField1 = Replace(field1, "*", "")
newField1 = Replace(field1, "?", "")


Form.SetFieldValue "field1", newField1



I'm looking for something like:
for i=0 to form.Field.count
   fieldvalue = Form.Field(i).value
   newfieldvalue = Replace(field, "*", "")
   Form.SetFieldValue.Field(i) newfieldvalue
next i
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files rejected?

September 10, 2013, 10:08 am
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I'm not sure this is the right spot, but this (Ricoh ESA) is the initial component that I have then
VIP -> Common RRT Provider -> Abby FineReader OCR -> Send to Folder eConnecotr -> Multi Router

I don't see any errors in the status monitor, the last entry is:
Send to Folder eConnector: Document will be passed through to the rest of the workflow
Send to Folder eConnector: Exiting component (0x80004005)

Looks like the file don't get processed by the MultiRouter and I have XML Writer selected.
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Ricoh Web?

September 11, 2013, 11:29 pm
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I noticed this new capture component.

When would one use the Ricoh ESA Web vs the Ricoh ESA?

thanks.
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date field

September 16, 2013, 5:11 am
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I have a date field that is NOT required, but somehow, in a few documents, the date field that was output:
09/04/0004
09/10/0004

I cannot reproduce.
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